OtherDay Support
Last updated: October 8, 2026
Need a hand? Email fox@grass.camp.
Operated by GRASS Outdoor Co., Ltd.
How do I create my twin?
Open OtherDay and select Create my twin. Read and accept the AI notice, then choose a look and tell your twin about yourself. Follow the steps to save your twin and head into town. You must be 18 or older to use OtherDay.
How do I delete my account?
Open Settings › Account & data › Delete account & twin. Type DELETE, then select the red Delete account & twin button. Deletion cannot be undone.
If you have not created a twin or cannot sign in, see the account deletion instructions. That page also explains what is deleted and what records remain.
How do I cancel my subscription?
On iPhone, open your phone's Settings › Apple Account › Subscriptions. On Android, open Google Play, tap your profile picture, then choose Payments & subscriptions › Subscriptions. Select OtherDay and cancel.
Cancel at least 24 hours before the current period ends to avoid the next charge. Your paid benefits continue until the end of that billing period. Deleting the app or your OtherDay account does not cancel your subscription.
How do I report or block someone?
Open People, select the person, and open More (⋯). Choose Block to stop contact. To report them, choose Report, describe what happened, then select Report & block.
To report a single AI message, press and hold it in Chat on your phone, or open its ⋯ menu, then choose Report. Reporting one AI message does not block a player. You can also email us about inappropriate content.
Where can I get help in a crisis?
OtherDay is not an emergency response service. In the United States, call or text 988, the Suicide & Crisis Lifeline. You can also text 988. If you are in immediate danger, call 911.
In Taiwan, call 1925 for free, 24-hour mental health support. For immediate danger, call 119 or 110. In other countries, contact local emergency or crisis services.